Phone Power
When is a guarantee NOT a guarantee? when you have to pay for service that doesn't work for you, and still have to pay to return equipment.
"26. SATISFACTION GUARANTEE. Phone Power proudly stands behind our service with our 30 day satisfaction guarantee. Within the first 30 days of your activation you may upgrade or downgrade to any of our current promotional rates or cancel your plan with absolutely no hassle. If cancelling, all we ask is that you return our hardware and pay the initial month of service at the standard monthly rate for your plan. Shipping, handling and activation fees, if any, are non refundable. "
Yes kids, this means that if Phone Power doesn't work for you, you still have to pay for shipping, handling AND an entire months service... even if you never were able to get their device to work.
They have rave reviews several places, and I am sure in some cases do indeed live up to those reviews, but for me? DOA.
Their equipment would not work, even though I have had 2 different VOIP providers working from exactly the same configuration of my network. I tried every variation their technicians and FAQ/Knowledge base suggested, even putting my DSL into bridged mode and setting their hardware up as the PPPoE authenticator with nothing.
The last two providers? Plug it in and it just works. No DMZ configuration, no complete and total revamp of how your network works... they..just..work.
For me? Phone power just doesn't work.
That gets a 0 out of 5 VOIP stars from the brand new StopTheSanity VOIP rating system.
edit 2009-12-29:
They did finally agree to give me a refund of my money, which is a plus in their favor. Sadly, having a guarantee that does nothing for you, causing you to have to argue over a week or more to get a refund is more than a little annoying.
